Did You Know

The Power of a Phone Call

By February 7, 2019 No Comments

In this Did You Know Series, we share an idea on how to grow stronger relationships with your Kin in just 10 minutes and without leaving your home.

As volunteers and leaders, we often believe that to be a true friend or to do our job “right”,  we need to be with our Kin in person for it to be meaningful, but finding time to go and see them can prove to be difficult.   Anne Tereshinski, a supervisor with the Good Samaritan Society’s Connection Center, shares with us the power of a phone call in someone’s life, she encourages us to use it to increase the number of connections we have with our Kin each month.

 

Listening.  We do it every day, without even knowing it.  They say that listening is an art, and I believe it.  The stories and lessons we learn every day from people are invaluable.  And the power of one phone call is just that…powerful.

“By making a phone call we can give someone hope that we can help, that they are not alone and get them excited about life and living again.”

The sound of the human voice is also powerful.  So powerful, that if we reach out and call, it can have such an impact if we listen carefully and hear their words.  I believe we have the ability to help someone change their life direction, by just listening.  By making a phone call we can give someone hope that we can help, that they are not alone and get them excited about life and living again.  How often we reach out makes a world of difference to someone who is lonely and isolated.  They begin to look forward to our call and having that human connection.  You have the power to change their life. That’s why a phone call is so important.

In the Connection Center, we have the opportunity to reach out and call people every day and listen to their stories.  People who have led extraordinary lives and some who are lonely isolated and need a human connection.  But how do we make that call and reach out?  We are curious by nature and look forward to calling people!  We want to know how they are doing and see what is new in their world!  If you are caring, compassionate and have a listening ear you are a perfect candidate to call someone who is lonely and needs a friend.

We reach out to our inquirer’s on a daily basis to check in and see how they are doing.  We may say something like, “Hello Ruth, this is Jane from the Good Samaritan Society.  How are you today?  How are things going?  Did you receive the information that I sent you in the mail?”  Depending on Ruth’s responses, the conversation could be ten or twenty minutes.  Inevitably our inquirer’s are always happy to hear a Connection Specialists on the other end of the line checking in and saying hello.  We often hear, “It was so good to talk to you.  Thank you so much for calling.”  A phone call can make a difference in someone’s life.  You can change a person’s daily direction, their outlook and sometimes their life.  We witness that on a daily basis in the Connection Center.

“Weekly calls are a treasure to both the caller and the receiver. By making a weekly phone call you can influence, listen, laugh and make a friend.”

Because of a phone call, we have heard many stories and talked with people who have written children books, taught in Greece, played bridge, taught ballroom dancing, skated in the Ice Capades, competed in the Olympics, worked on the Sears Tower and traveled around the world.  We call people in a time of need when they don’t know who to turn to and listen to them when they need it most.  I believe after a phone call and talking to one of our Connection Center Specialists, people hang up with some hope and feel like they are not alone.  We want them to have a purpose and a reason to keep going.  Many times I hang up with a person and feel as if a lesson I needed to learn was communicated, somehow, through them.  “Be grateful for each day.  Cherish your knowledge. Be kind to everyone,” are just some of the things you may hear by picking up the phone and making a call.

Weekly calls are a treasure to both the caller and the receiver. By making a weekly phone call you can influence, listen, laugh and make a friend. We are here to make people’s day better and brighter, and to give them a slice of hope.  We empathize and help them realize they are not alone.  We try to help them feel, and continue to feel, a sense of purpose, integrity and fellowship without being aware of their age.  We need to inspire them to feel like living and love their home, wherever it may be!  We are a major resource for prospects as they seek new information and journey down a road that is sometimes completely unfamiliar.  We hope to make a difference.

The Connection Center is a compassionate group of specialists available through telephone and email seven days a week. They help people across the nation navigate the complicated path of senior care and services. This might entail providing information or a referral, but also can include doing research on their behalf, or just helping them talk things through. The focus is in building meaningful relationships that go beyond just answering questions.